01
Check your keypad battery
- Slide or pop off the keypad cover and remove the battery.
- Put in a fresh battery of the same type, facing the right way.
- Enter your code and press Enter to test the door.
Useful Information
Having problems with your door? Watch our short videos on the most common problems before you call. Many take less than five minutes to fix.
- 24/7 emergency service
- Free estimates
- Certified & insured
Troubleshooting
Having problems with your door?
Watch the videos for the most common problems. Still stuck? Call us at (302) 279-2886.
02
Check remote control battery
- Press a button and look for the light. No light usually means a dead battery.
- Open the case with a small screwdriver and swap the battery.
- Stand inside the garage and test the remote again.
03
Check door sensors
- Find the two safety sensors near the floor on each side of the door.
- Clear anything blocking the beam and wipe the lenses clean.
- Both lights should be steady. If one blinks, gently line it up with the other.
04
Check for manual mode
- Look for the red emergency release cord on the opener rail.
- If the door was released, it won't move with the opener.
- Run the opener once and the trolley reconnects so the door works again.
05
Check your springs
- A gap in a spring or a loose cable means a spring has broken.
- Stop using the door. Springs are under high tension and can cause injury.
- Don't try to fix it yourself. Call us and we'll replace it safely.
Warranty Cover
Limited Warranty
Subject to the limitations and exclusions in the Contract and the terms and conditions of the Proposal, Experts Garage Doors LLC ("Contractor") warrants that the services furnished under the Contract will be of professional and workmanlike quality, according to standard practice in the industry in Delaware.
Contractor assigns and agrees to deliver to Owner all warranties received from manufacturers of any materials provided by Contractor in connection with the Work. Material warranties are solely those of the manufacturers, and Owner agrees to look to the manufacturer for all material warranty claims.
Contractor's Limited Warranty does not extend to or cover materials, supplies or work performed by Owner or others.
Contractor will provide the following warranties
Repair or ReplacementWorkmanship warranty on repairs and replaced parts
Fresh InstallationWorkmanship warranty on new door and opener installs
Limitations
- If the owner does not agree to all repairs, other work or recommendations required by the contractor, no warranty is provided for any labor.
- The warranty is void if the owner alters or modifies any part of the garage door, including painting the door, adjusting the motor, rewiring, or hiring a different contractor after our repair or replacement.
- The warranty is void if force has been used on the garage door.
- The warranty is void if an installed part fails because of a problem with the frame, and the frame was not installed by the contractor.
- No warranty against intrusions is provided if the floor is not smooth and level.
- No warranty against damage caused by extreme weather (flood, heat wave, blizzard, etc.).
- No warranty on additional hardware.
- No warranty for glass on the panels.
- No warranty if the door is still used after a spring, cable or pulley has broken.
Contractor will, at its sole option, repair, replace, or pay Owner the reasonable cost of repairing or replacing any substantial defect in Contractor's workmanship brought to Contractor's attention within the warranty period. Contractor reserves the right to decide the best method of repair.
Before calling for warranty service
The owner agrees to visit our website and watch the troubleshooting videos above first. This includes, but is not limited to, sensor alignment and manually releasing the door from the motor.
Back to the videos ›Contact us
Still having trouble with your door?
(302) 279-2886- Address
101 S. Jackson St.
Wilmington, DE 19805 - Email
Info
@expertsgarageddorswilmington .com - Hours
Monday – Sunday, all day
24/7 Emergency Service